Menu
Cart
Communication and the Manager's Job

Communication and the Manager's Job

  • 5995


Communication and the Manager’s Job is written for all those who want to enhance their communication skills as a healthcare manager. It is an invaluable resource in acquiring skills of caring and creative communication in the workplace.

  • Edited By: Annie Phillips
  • Published Date:
  • Publisher: Ausmed Publications
  • ISBN: 0-9750445-3-2

Overview

In the first part of this book, Annie Phillips explores general concepts of communication that have applicability to a range of management functions. A variety of useful exercises are suggested, providing readers with an opportunity to assess their own communication skills within the context of their own particular experience. In the second part, Annie focuses more directly on the role of health care managers, which could be considered applicable to a variety of professional roles throughout the world. The overall aim of Communication and the Manager’s Job is to enhance the interpersonal communication skills of healthcare managers, so that they become more effective listeners, can understand their colleagues, and respond skilfully and sensitively to the many challenges presented by contemporary healthcare management.

Communication and the Manager’s Job is written for all those who want to enhance their communication skills as a healthcare manager. It is an invaluable resource in acquiring skills of caring and creative communication in the workplace.

Key Features

  • Teaches many essential skills, basic techniques and strategies needed to improve communication in a range of management functions including leadership, delegation, problem solving and interviewing.
  • Numerous valuable questions and exercises posed to assist with learning.
  • Clear, concise, common sense text.
  • Applicable to health care managers in a wide variety of settings.
  • Universal applicability and appeal.
  • Discussion of common work situations where learned communication skills can be applied.

About the Author

Annie Phillips

Annie Phillips has written professionally about health and health management since she qualified as a speech and language therapist in 1978. She has more than 20 years of NHS experience in primary and secondary care as a clinician and manager.

Her 10 years as a speech and language therapist led to the research and publication of an international dysphasia / dementia screening test, presented at the 1986 British Aphasiology Conference. She has won various prizes and awards for her subsequent work, and in the 1990’s she was a finalist in the Medeconomics’ Good Management awards, and regional winner in a national British Institute of Management competition on change management.

As a management consultant, her interest is in organisational analysis and the development of healthy organisations, with a focus on finding ways to manage stress and conflicts, understanding and alleviating dysfunctional communication and developing effective management strategies.


We Also Recommend